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Madge Gaynor is a consultant for Phillips Associates
and has spent the past decade helping organizations improve their
performance. Madge’s expertise in training, leadership development
and systems redesign has led her to employ a variety of tools and
techniques to help organizations meet their changing needs as well
as to hit their performance goals and targets.
While, Madge has applied her expertise in training and development
to a wide range of organizational change efforts, her primary emphasis
is on improving communication and management skills (e.g., presentation
skills, leadership development, meeting facilitation, interviewing,
and personal impact). Madge’s pragmatic approach to skill development
ensures that participants leave her programs with specific and implementable
strategies to increase their ability to impact others through communication.
As a human resource professional, Madge has also led several large-scale
human resource programs. These programs have included:
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Creating an outplacement center for a large aerospace
company to provide interviewing, research, and job-seeking skills
for displaced employees. |
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Restructuring organizations to reduce cycle-time and
improve customer service. |
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Implementing a prestigious leadership award program
for a multi-national company. This program was designed to allow
peers to recognize one another for their leadership abilities
and share leadership knowledge and techniques throughout the
organization. |
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Creating a professional development program for the
largest private employer in Southern California. The program
was designed to provide workers the opportunity to gain skills
and knowledge to improve performance and develop career growth
opportunities. |
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Madge has worked with a range of clients in the public and
private sectors, including executives, educators, and not for profit
volunteers. She has been challenged to create new project teams,
control the development of computer software programs, produce videos,
and author numerous documents ranging from marketing to training
materials. This range of experience across the human resource spectrum
contributes to Madge’s holistic approach to the development
of people and systems in the organizations for which she works.
Because she has functioned as both an internal executive and an
external consultant, Madge has an inherent ability to understand
restrictions of an internal organization while providing the perspective
of an outsider.
Madge has a Master of Arts degree in Speech Communication with a
focus on organizational and intercultural communication from San
Diego State University. She also served as the Director of Professional
Development at the University of Southern California.
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